Dynamics 365 Field Service icon
Field service

Connect work orders, scheduling, technicians and assets from service desk to site.

Agilitz helps field-service organisations coordinate work orders, scheduling, mobile execution, asset context and service history so field operations are more predictable and connected.

Dynamics 365 Field Service
Core capabilities

What the platform brings together.

Agilitz combines Microsoft platform capability with process, architecture, integration and change expertise.

Work order management

Structure field work from service requirement through completion and follow-up.

Scheduling & dispatch

Plan resources, skills, territories and appointments around operational priorities.

Mobile execution

Give technicians the work, customer and asset information needed in the field.

Asset & service history

Connect installed assets, maintenance context and previous service activity.

Parts & inventory

Coordinate parts usage and relevant inventory processes with field execution.

Connected service operations

Link field activity with customer service, ERP, analytics and automation where required.

Business outcomes

Designed around measurable operational value.

  • More reliable scheduling and technician utilisation
  • Better first-time-fix context and service consistency
  • Improved visibility of work orders and assets
  • Connected field operations across service and back office
BUSINESSField ServiceOUTCOMES
Scheduling
Technicians
Assets
Service insight
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