Customer Stories

Retail - Dynamics 365 ERP

Development & Managed Services For A Wholesale Retailer

Business Challenges

  • During checkouts, the count of items in a trolley and total number of trolley count was not possible
  • Trolley count label printing and customer receipt printing
  • Support for Dynamics 365 implementation on a 12*7 basis

Technical Solution

  • Designed and developed complex business logic to keep a track of customer wise trolley count and count of items in each trolley
  • Solution was designed to eliminate any wrong or duplicate scanning and effective adjustment to the total count of the items
  • Solution was designed to print customer receipts for each trolley for validation while loading the items from trolly to vehicle.
  • Solution was developed while ensuring:
    • Scalability
    • Less load at HQ
    • Better performance
    • Quick turn around on printing
  • Full support coverage starting from the shift start to end
  • One stop support for their HQ, MPOS, CPOS and Collaboration with Microsoft


  • Better control and validation of items
  • Quick validation of the items checked out
  • Single customer receipt with summary information helped quick and accurate billing
  • Quick resolution of the support tickets that improved the shopping experience and no downtime of application