Customer Stories
Retail - Dynamics 365 ERP
Development & Managed Services For A Wholesale Retailer
Business Challenges
- During checkouts, the count of items in a trolley and total number of trolley count was not possible
- Trolley count label printing and customer receipt printing
- Support for Dynamics 365 implementation on a 12*7 basis
Technical Solution
- Designed and developed complex business logic to keep a track of customer wise trolley count and count of items in each trolley
- Solution was designed to eliminate any wrong or duplicate scanning and effective adjustment to the total count of the items
- Solution was designed to print customer receipts for each trolley for validation while loading the items from trolly to vehicle.
- Solution was developed while ensuring:
- Scalability
- Less load at HQ
- Better performance
- Quick turn around on printing
- Full support coverage starting from the shift start to end
- One stop support for their HQ, MPOS, CPOS and Collaboration with Microsoft
Benefits
- Better control and validation of items
- Quick validation of the items checked out
- Single customer receipt with summary information helped quick and accurate billing
- Quick resolution of the support tickets that improved the shopping experience and no downtime of application
