Customer Stories
Agri - Dynamics 365 CRM
CRM Solutions for An Agri Major
Business Challenges
- Manual processes leading to inefficiency and costs primarily grain testing
- Several stakeholders in the process with no workflows.
- Lab results were on paper leading to inaccuracies
- Lack of visibility in the process
Technical Solution
- Solution built and delivered on Dynamics 365 CRM
- Customizations done for all processes and workflows created for tracking
- UI for every stakeholders to review progress
- Results management for the Lab
- PowerApps canvas app for task assignment, record observations, take pictures during collection
- Submit collection samples to Lab for testing
Benefits
- Automation of the entire process
- Better transparency and visibility at each stage for stakeholders
- Improved monitoring for collection agents
- Enables use of digital images that can be store in system for further consumptions
