Customer Stories

Agri - Dynamics 365 CRM

CRM Solutions for An Agri Major

Business Challenges

  • Manual processes leading to inefficiency and costs primarily grain testing
  • Several stakeholders in the process with no workflows.
  • Lab results were on paper leading to inaccuracies
  • Lack of visibility in the process

Technical Solution

  • Solution built and delivered on Dynamics 365 CRM
  • Customizations done for all processes and workflows created for tracking
  • UI for every stakeholders to review progress
  • Results management for the Lab
  • PowerApps canvas app for task assignment, record observations, take pictures during collection
  • Submit collection samples to Lab for testing


  • Automation of the entire process
  • Better transparency and visibility at each stage for stakeholders
  • Improved monitoring for collection agents
  • Enables use of digital images that can be store in system for further consumptions