Customer Case Study

About Our Client

Our client is a well known consumer goods manaufacturing company in US. Our client offers a wide range of products to fit your tastebuds with a portfolio of brands. It has been making and selling snacking products since 1921 and are publicly traded at NYSE.

Products & Users

Products
Dynamics 365 Finance, Dynamics 365 Supply Chain, Azure Logic Apps
Users
Finance & Supply Chain Group Function
1000+ business users

Customer Situation

Customer had implemented D365 FO however there were several gaps in the implementation resulting in high backlog of support tickets. With high number of complex integrations, there were no defined frameworks thus lacking in scalability and impacting efficiency. The processes lacked standardization and quick feature deployments. In addition, there was a concern with regards to growing data sizes with high volume of transactions impacting the performance of the overall system.

Approach And Solution

Agilitz partnered with the CIO organization to mobilize a team of functional & technical consultants and azure integration consultants to help the customer stablise the system while also reduce the backlog of tickets and addressing user concerns. In parallel, the technical team along with architects and azure integration consultants standardised the integrations while building the gaps from a functional perspective.

Agilitz created a CoE (Centre Of Excellence) for the customer that helped in building a core team that gained the business process knowledge, customisations and integrations. For new enhancements, additional team members were called for specific projects. For managed services, L2 & L3 support for D365 FO covering Finance & Supply Chain including all integrations. Centralized framework was created to implement integrations with central logs, tracing, exception handling and alerts. Agilitz also optimized Azure data storageusing Microsoft archiving solution and reduced DB size ~50%.

CoE Based Engagement Approach

COE UTZ

Business Benefits And Impact Delivered

Below are some of the key business benefits and the impact that have been delivered so far:

  • Improved user adoption and satisfaction and thus improving their confidence in the system
  • Streamlined business processes and brought in standardisation thus improving maintainability and simplification of the system
  • 15+ Productivity enhancements delivered across business functions
  • Standardised integration frameworks and implemented best practices
  • Reduced operational expenditures by over 30% through global delivery model
  • Saved over $2M per year expenditure in azure data storage by optimising the database