Customer Case Study

About Our Client

Our client is a leading provider of innovative and ethical parking solutions in UK. Our client's services ensures positive car parking experiences for its customers and visitors and helps in keeping the vehicles safe. Our client uses ANPR technology to deter nuisance and unauthorised parking while maximising value from car park.

Products & Users

Products
Dynamics 365 CE, Dynamics 365 Field Service, Dynamics 365 Customer Service
Users
Sales & Operations Group Function
50+ business users

Customer Situation

Our customer was undergoing long D365 CE implementation that was consistently delayed due to its complexity and regulatory compliances. There were several challenges with regards to integrations with external applications. Large amount of user stories were not completed causing delays in implementation of critical areas. Moreover lack of competent consultants was making the situation worse as it was adding to increasing capital expenditures.

Approach And Solution

Agilitz team was brought in as a specialist to salvage the program. We started worked closely with the client's IT team and key stakeholders to deploy D365 solution effectively and within 4 months. We laid the foundations by advising on the overall architecture consulting, development and testing. We adopted a POC based approach for every functionality and got the necessary approvals from the users to accelerate the process of development and implementation. In parallel we also focused on standardising integrations with external systems like DVLA to reduce maintenance cycles and improve reusability.

Agilitz deployed a team of 5 consultants including solution architects, developers and testers who completed the implementation within the timeframe while keeping a tight control on expenditures.

Business Benefits And Impact Delivered

Below are some of the key business benefits and the impact that have been delivered:

  • Standardisation of business processes helped in better maintainability and simplification of the system
  • Significant improvements in customer management and parking management with ANPR
  • Timely delivery of parking notifications and fines
  • Improved customer services for better customer retention
  • Improved user satisfaction and adoption