Dynamics 365 Customer Engagement

Connect sales, customer service, customer insights and field operations around shared data, process and AI — so every interaction carries the right context.

Dynamics 365 applications

Explore the applications that make up your Customer Engagement landscape.

Each application has its own page so you can go deeper into business capability while retaining one connected customer platform approach.

Dynamics 365 Sales

Accounts, leads, opportunities, pipeline, forecasting and seller productivity.

Explore Sales →

Dynamics 365 Customer Service

Case management, routing, SLAs, knowledge, workspaces and AI-assisted service.

Explore Customer Service →

Dynamics 365 Customer Insights

Unified customer data, segments, journeys and engagement across channels.

Explore Customer Insights →

Dynamics 365 Field Service

Plan, schedule and execute field operations with connected customer and asset context.

Explore Field Service →

Agilitz approach

One customer operating model, not disconnected applications.

We connect customer process, data, integration, security, ALM and AI across the Customer Engagement landscape.

Journey-led design

Shape sales, service and customer journeys around end-to-end experiences before customisation.

Shared customer context

Connect Dataverse, integrations, identity and analytics so teams work from consistent information.

Lifecycle ownership

Carry the platform from advisory and implementation into support, optimisation and continuous improvement.

Data & intelligence

Connect applications to Fabric, Copilot and agents.

Business applications become more valuable when operational data, analytics and AI are designed as part of the same architecture.

Microsoft Fabric

Unify operational data for analytics, reporting and AI-ready context.

Explore Fabric →

Copilot & Agents

Bring contextual assistance and governed agent actions into business journeys.

Explore Copilot & Agents →

Get in touch

Let’s talk about Dynamics 365 Customer Engagement.

Tell us what you want to achieve with Dynamics 365 Customer Engagement. We will connect you with the right Agilitz specialists.

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