Supporting a connected planning platform

A consumer beauty products group operating across the UK and France, with Business Central supporting finance and supply chain operations.

Planning teams needed reliable Kinaxis administration for demand, supply and inventory planning, coordinated with the team supporting the ERP.

• Established Kinaxis support alongside Dynamics 365 Business Central support, with shared service governance and clear routes for escalating issues.
• Managed planning application administration, user access and data administration across the agreed modules.
• Coordinated approved configuration changes and reviewed incidents and service requests through regular reporting.

• Established specialist support for demand, supply and inventory planning.
• Gave planning and ERP teams a coordinated route to investigate issues that crossed application boundaries.