Independent assurance for a Dynamics 365 programme

A global outdoor apparel and footwear retailer delivering a Dynamics 365 programme with an implementation partner.

The business needed an independent view of whether the programme was ready to move from requirements and design through testing and into live operations.

• Aligned process decisions for stock segregation, tote consolidation, damaged-item short picks and store versus picked or in-transit inventory.
• Reviewed delivery in iterations: cycle counting, automated replenishment reporting and footwear minimum/maximum replenishment, followed by tote consolidation, short-pick handling and inventory separation.
• Reviewed delivery through testing and go-live planning, including how process decisions affected stock counts, replenishment and warehouse execution.

• The programme delivered six warehouse capabilities spanning stock accuracy, replenishment and execution.
• Automated replenishment work for empty locations or stock below minimum thresholds and enabled cycle counting by schedule, threshold or on demand.
• Delivered clearer separation of store stock, picked stock and stock in transit alongside changes to tote and short-pick handling.