Connecting asset management and field service

A global professional-services and utilities organisation connecting operational and field-service teams.

Field-service processes needed closer alignment with asset management, supported by common definitions and a stronger product-support capability.

• Used a common set of tools and templates to define standard processes and the data needed to support them.
• Implemented Dynamics 365 Field Service and integrated it with asset management in Dynamics 365 Supply Chain Management.
• Supported the European ERP rollout and delivered the field-service implementation for the UK operation.
• Established a centre of excellence with shared knowledge and product support for the teams running the solution.

• Connected asset management and field service for more than 200 business users.
• Delivered a standard process using the platform without customisation.
• Enabled quicker business decisions and gave support teams a shared knowledge base.