D365 CE implementation & development

D365 CE implementation & development
4 moimplementation completion
50+users enabled
5specialists in the rescue team
Client

A UK parking-solutions provider using ANPR technology and Dynamics 365 Customer Service and Field Service to support front-line operations.

The challenge

A stalled programme was facing regulatory complexity, incomplete user stories, integration dependencies and limited specialist delivery capacity.

Our approach
  • Mobilised a five-person team spanning architecture, development and testing.
  • Revalidated architecture and requirements, then used proof-of-concepts to de-risk critical design decisions.
  • Implemented standard integrations and completed the programme through structured development and test cycles.
Results
  • Programme completed within four months
  • Improved maintainability of the customer-management platform
  • Stronger notification, fines and service processes
  • Higher user adoption across the 50+ user community
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