sales@agilitz.com
Client
A leading American fashion brand with 700+ retail locations globally, running D365 F&O, Avalara and Salesforce Commerce across finance, supply chain, retail and operations.
The challenge
Post-implementation issues were blocking go-live: loyalty-card payment handling, a tax-compliance gap between e-commerce and the core ERP, and poor adoption across finance and supply chain.
Our approach
- Mobilised a six-person team within one week.
- Used proof-of-concept methodology to demonstrate loyalty-payment and returns fixes within three weeks.
- Closed architectural gaps between e-commerce and tax platforms, then delivered wider process improvements and managed support.
Results
- Faster time-to-market through accelerated issue resolution
- Protected a significant programme investment
- Restored customer loyalty and retention capability
- Achieved tax-compliance requirements
- Improved adoption and a more scalable architecture