sales@agilitz.com
Client
A major US-based, NYSE-listed consumer goods manufacturer in business since 1921, with a diverse snacking product portfolio.
The challenge
Having implemented Dynamics 365 Finance and Operations, the business was carrying a substantial backlog of support tickets. Integrations lacked a standard framework, processes were not standardised enough to deploy new features quickly, and growing data volumes were putting pressure on system performance.
Our approach
- Mobilised functional, technical and Azure integration consultants to stabilise the platform.
- Established a Centre of Excellence to strengthen internal capability around business processes, releases and platform governance.
- Provided L2/L3 support across Finance and Supply Chain while introducing a centralised integration framework with logging and alerts.
- Applied Azure archiving and data-retention measures to reduce database pressure.
Results
- Improved platform adoption and operational stability
- 15+ productivity enhancements delivered
- A standard integration framework with clearer monitoring and ownership
- More than 30% operational expenditure reduction through the global delivery model
- More than $2M in annual Azure data-storage savings